NPS Net Promoter Score in Zendesk

25x

Investing in new customers is between 5 and 25 times more expensive than retaining existing ones

93%

of customers are likely to make repeat purchases with companies who offer excellent customer service

95%

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%

100+

languages

Are you aware if your Zendesk customers recommend your product and or service?

Labelf holding a sales ticket it has found

NPS (Net Promoter Score)
is a marketing research term that aims to measure if your customer would recommend your product or service to others. The score can be used to measure and focus your goals towards a better product and service.

Zendesk and NPS
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Zendesk has a net promoter score survey built in. It allows you to send out a form with a rating 1-10 for how likely they would be to recommend your product. Users can then also fill out a free text form with additional information. This combined with the data from your ordinary tickets can be a gold mine for understanding your customers.

Labelf and Zendesk
Labelf is a no-code NLP platform for analyzing text.

With previous customers we have used the platform in various ways to find promoters and detractors.

One way is to simply label someone as a promoter, detractor or no mention of recommendations. Labelfs AI will then automatically read through the rest of your tickets and tag them as a detractor or promoter. Giving you the benefit of not having to bother customers with surveys to find promoters.

Analyze your free text input from surveys
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We can also use Labelf to analyze the free text form to find out why people are promoters or detractors so you can improve your service and products. You can summarize what they thought about your various areas such as UI/UX, Delivery speed, packaging, pricing and also extract improvement suggestions.

Labelf and Zendesk
Using AI to understand your promoters and detractors in Zendesk is a great way to enhance your capabilities to be more customer oriented in your business development.

‍Want to use AI data mining to accelerate the work with your promoters in Zendesk? Add our app in the marketplace today

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A word from our customers

At Reforma we use Zendesk as our customer support solution. Although we channel some of our support tickets through a form on our website we still experienced that many support tickets would come in straight via email and therefore would not be categorized. This created a lot of extra work for us as we then needed to categorize the tickets manually.
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Using Labelf we quickly trained a custom AI to learn exactly how our categorization works. First we downloaded their app from the Zendesk marketplace. Then with just a few clicks we could get the AI started and let it categorize our incoming tickets for us. Now we no longer have the problem with uncategorized tickets and we save several hours per week not having to sift through them.
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Louise Hallén
E-Coordinator, Reforma

Furnitures from Reforma a customer giving testimonial

Zendesk partner

We are proud to be a Zendesk qualified partner and can provide you with a high quality AI experience in Zendesk. Our goal with our integration with Zendesk is to provide you with a seamless experience for implementing your own custom AI for ticket tagging. Having your tickets properly tagged automatically with AI enables you to route, prioritize and analyze at a new level in Zendesk.