VOC (Voice of the customer)
VOC is a marketing term for what your customers' expectations, preferences and aversions are. Instead of bothering your customers with forms and interviews you can use AI to datamine your own previous customer interactions to get the information you need.
Zendesk and VOC
Zendesk can not do an advanced fine grained analysis of what your customers are having problems with. Zendesk started back in 2007 and the advanced NLP(Natural language processing) capabilities that exist today were not available when designing the Customer Service System.
Labelf and Zendesk
Labelf is a no code NLP platform for classifying text. We can create custom text classifiers in minutes and we connect with Zendesk!
Labelf can provide you, as a Zendesk customer with the latest technology to use AI to understand the voice of your customers. You can teach Labelf to perform fine grained customer analysis based on their tickets.
Some tasks to teach label to find the voice of your customer with Labelf in Zendesk is:
We are proud to be a Zendesk qualified partner and can provide you with a high quality AI experience in Zendesk. Our goal with our integration with Zendesk is to provide you with a seamless experience for implementing your own custom AI for ticket tagging. Having your tickets properly tagged automatically with AI enables you to route, prioritize and analyze at a new level in Zendesk.
Do you know what your customers are thinking and saying when they are reaching out to you through Zendesk?
Labelf can provide you, as a Zendesk customer with the latest technology to use AI to understand the voice of your customers. You can teach Labelf to perform fine grained customer analysis based on their tickets and feedback.
Are you aware if your Zendesk customers recommend your product and or service?
With previous customers we have used the platform in various ways to find promoters and detractors. One way is to simply label someone as a promoter, detractor or no mention of recommendations. Labelfs AI will then automatically read through the rest of your tickets and tag them as a detractor or promoter. Giving you the benefit of not having to bother customers with surveys to find promoters.