VOC (Voice of the customer)
VOC is a marketing term for what your customers' expectations, preferences and aversions are. Instead of bothering your customers with forms and interviews you can use AI to datamine your own previous customer interactions to get the information you need.
Zendesk and VOC
Zendesk can not do an advanced fine grained analysis of what your customers are having problems with. Zendesk started back in 2007 and the advanced NLP(Natural language processing) capabilities that exist today were not available when designing the Customer Service System.
Labelf and Zendesk
Labelf is a no code NLP platform for classifying text. We can create custom text classifiers in minutes and we connect with Zendesk!
Labelf can provide you, as a Zendesk customer with the latest technology to use AI to understand the voice of your customers. You can teach Labelf to perform fine grained customer analysis based on their tickets.
Find anything
Some tasks to teach label to find the voice of your customer with Labelf in Zendesk is:
Labelf and Zendesk
Being able to use AI to see in real time what the “voice of the customer” is for your particular areas that you would like to know more about can be a gamechanger for measuring success and making well informed data-driven decisions.
We are proud to be a Zendesk qualified partner and can provide you with a high quality AI experience in Zendesk. Our goal with our integration with Zendesk is to provide you with a seamless experience for implementing your own custom AI for ticket tagging. Having your tickets properly tagged automatically with AI enables you to route, prioritize and analyze at a new level in Zendesk.