"Using Labelf we quickly trained a custom AI to learn exactly how our categorization works. First we downloaded their app from the Zendesk marketplace. Then with just a few clicks we could get the AI started and let it categorize our incoming tickets for us. Now we no longer have the problem with uncategorized tickets and we save several hours per week not having to sift through them."
Get in touch and let us know how we can help.
Do you know what your customers are thinking and saying when they are reaching out to you through Zendesk?
Labelf can provide you, as a Zendesk customer with the latest technology to use AI to understand the voice of your customers. You can teach Labelf to perform fine grained customer analysis based on their tickets and feedback.
Are you aware if your Zendesk customers recommend your product and or service?
With previous customers we have used the platform in various ways to find promoters and detractors. One way is to simply label someone as a promoter, detractor or no mention of recommendations. Labelfs AI will then automatically read through the rest of your tickets and tag them as a detractor or promoter. Giving you the benefit of not having to bother customers with surveys to find promoters.