Leverage AI into better automated ticket routing

Activate your own model in 30 mins and enjoy the benefits of AI and text analysis. Labelf provides you with easy-to-apply AI models that categorize all your inbound inquiries instantly, correctly, and consistently.
Build your own AI model in an afternoon.
Coding knowledge not required.

What benefits can you get with Labelf?

Save time and avoid second routing

Do you know that only 17% of customers will recommend a brand that provides a slow but effective solution? Labelf’s AI model helps you save time and shorten your response time.

Achieve greater accuracy with NLP

Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.

Reduce excessive operations cost

By avoiding second routing, your support team can spend the time solving the inquiries they are trained for, which allows you to employ the best use of labor resources.

Customize to your unique needs

Sorting the tickets by types of queries, by levels of urgency, or even by stages of customer journeys, you can customize your own AI model based on your business needs.

Handle multilingual queries with ease

Expanding business overseas? No worries! Train your model simply in one language,  and it routes your customer support tickets in 100+ languages.

Perform better decision intelligence

Enjoy easier sourcing of data, smoother cross-functional collaborations, and optimizing with your decision-making processes with data.

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What is automated ticket routing?

When you receive customer support inquiries (tickets), routing is the process of assigning those tickets to relevant agents. By predetermining the criteria, automated ticket routing helps you efficiently assign the tickets to the agents with corresponding expertise and knowledge. With high accuracy of automated ticket routing, your business enjoys shorter processing time, higher operations efficiency, and likely better customer satisfaction.

Easy to use, easier to start

Step 1

Connect with your platform

Seamlessly integrate Labelf with your customer support systems.
Step 2

Create and train your model

Labelf AI model can learn from your existing labeled tickets, or you can start training while customizing the model to your needs.
Step 3

Activate your model

Start using the AI model and enjoy the intelligence and convenience!

"The implemented solution ended up saving several minutes per nonconformity allowing the auditors to focus more on interacting with the customer during each audit."

Karin Claesson
Systems Specialist, Qvalify

We are where you are

Labelf AI ticket routing can be integrated into most of the customer support systems being used. Customized integrations are available upon request.
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Can’t wait to build your own AI model?

Deploy automated ticket routing and improve your customer support today.
Sign up for a free trial or contact us to learn more.

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