Structure the workflow
Having all incoming support tickets automatically categorized or tagged adds a whole new level of structure to your workflow. See directly which types of tickets are hiding in the backlog and plan the work based on this.
Sharpen the work efforts
With Labelf's AI models, you no longer need to blindly assign cases to the support staff. Instead, they can focus on cases that they have the expertise to solve.
Reduce the handling time
Manually categorizing all your tickets is a hugely time-consuming task. Companies that use automatic ticket tagging with Labelf reduce their response time by as much as 20%.
Increase the customer insight
With custom AI models, you can categorize all your incoming and historical tickets instantly. This provides a whole new level of understanding of the types of issues and questions your customers have.
Handle multiple languages with ease
Expand the business abroad? No problem! Train your AI model in one language, and it will handle all your tickets regardless of language.
Spend time where it matters
By automating the manual work of classifying data, you can focus on the interpretation of data and understanding of your customers' needs.