Identify the sales stage with smart AI

Understanding the sales stage a customer is in when contacting support can save you countless headaches. What if you could better assist customers that are close to buying, or those who want to change their order before it ships? How much could you cut costs? And even more important, how many more customers could you convert?

Increase conversion and reduce returns

With the help of Labelf AI models, you can work effectively, save time, and sell more! You teach the model how to identify a pre, in, or post sale support ticket by giving it examples from your own historical support data. And within an hour you can have an AI model running in your system that identifies and prioritizes the tickets depending on the sales stage.
Never miss a sales opportunity again!
Get results in 20 minutes

What benefits will you get with Labelf? And how?

Increase conversion

By acting quicker on customers that are in a pre-sales stage, you can increase the probability that they end up buying.

Reduce returns

By identifying support tickets that involve changing an existing order, you can save time and money on returns and double shipping.

Shorten time to action

Labelf can monitor your incoming support tickets and make real time predictions. Giving you the ability to act immediately when an important ticket is identified.

Reduce operating costs

By avoiding a second routing, your support team can spend their time solving the requests they are trained for, making the best use of the workforce.

Handle multi-lingual queries with ease

Expand the business abroad? No problem! Train your AI model in one language, and it will handle all your tickets regardless of language.

Avoid frustrated customers getting stuck in queues

Research shows that only 17% of customers recommend a brand that provides a slow response, even if it's correct and effective. Labelf's AI model will help you shorten your response time and avoid frustrated customers.

“Labelf AI Team is fantastic! They are REALLY REALLY helpful and patient in setting up the AI platform to match our needs. Huge shoutout to Ted and Per, the ever so knowledgeable and friendly duos that make everything seems like a breeze. Highly recommended for others who need AI assistance in categorizing tickets!”

WK Yong
Customer Support Manager, Tada

Easy to use, easier to start

Step 1

Connect with your platform

Seamlessly integrate Labelf with your customer support systems.
Step 2

Create and train your model

Labelf AI model can learn from your existing labeled data, or you can start training while customizing the model to your needs.
Step 3

Activate your model

Start using the AI model and enjoy the intelligence and convenience!

Ready to create your own AI model

Implement automatic sales stage identification and take your customer conversion to the next level.

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What is sales stage identifcation?

A buying journey is the process your customer goes through from when a need arises to the purchase itself, any changes and questions regarding orders and delivery. The buying journey can then continue into a deeper relationship. The process exists in both B2B and B2C, the difference often lies in how complicated it is, how much time is spent on it, and how many people are involved in it.

When a customer contacts the support team to ask for information about a product, this usually indicates an interest in buying that product. Smart AI tools can identify the sales trigger and label the ticket for quick routing to the right channel. By automatically identifying such tickets, your company can increase conversion rates significantly.

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