Take your CSAT analysis to the next level with AI

Understanding your customers' wishes and challenges down to the smallest detail is crucial for being able to meet them in the best possible way. We have built an AI platform that allows you to automatically build report flows down to the smallest detail and dig into historical data to maximize your customer satisfaction.

Improve your customer satisfaction today

We have built labelf so that domain experts can build their own completely customized models. We believe that every organization and process looks unique and in order for it to be really good, it is the domain experts who must teach the models the tasks. We do everything to make it as quick and easy as possible for your domain experts to do completely custom CSAT analyzes
Create a custom AI for your CSAT data
Get results in 20 minutes

What benefits can you get with Labelf?

Shorten time to action

Labelf can monitor your incoming feedback and make realtime predictions. Giving you the ability to act immediately when a negative trend occurs.

Achieve greater accuracy with NLP

Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.

Spend time where it matters

By automating manual work for the classification of data you can focus on the interpretation of the data and understand your customers needs

Improve customer satisfaction

By understanding your customers exact needs and performing relevant actions will lead to drastic improvements in customer satisfaction.

Handle multi-lingual queries with ease

Expanding business overseas? No worries! Train your model simply in one language,  and it understands your customers in 100+ languages.

Perform better decisions

Get accurate tailor made predictions for your business so you can make the decisions that matters

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Easy to use, easier to start

Step 1

Connect with your platform

Seamlessly integrate Labelf with your customer support systems.
Step 2

Create and train your model

Labelf AI model can learn from your existing labeled data, or you can start training while customizing the model to your needs.
Step 3

Activate your model

Start using the AI model and enjoy the intelligence and convenience!

"The implemented solution ended up saving several minutes per nonconformity allowing the auditors to focus more on interacting with the customer during each audit."

Karin Claesson
Systems Specialist, Qvalify

We are where you are

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Request integration

Can’t wait to build your own AI model?

Deploy automated ticket routing and improve your customer support today.
Sign up for a free trial or contact us to learn more.

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Get in touch and let us know how we can help.

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What is AI based CSAT analysis?

CSAT surveys often contain free text fields where you want to capture special customer requests that cannot be accommodated in a yes or no question. By teaching an AI model to read these free text fields and find and classify the various requests, you build an automatic pipeline for your CSAT and DSAT analysis. The AI model can then read incoming new customer surveys and work completely automatically
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