Intelligent ticket routing with AI - in an afternoon

Sounds like a dream? Maybe your experience with AI projects is a bit disappointing with their big promises of efficiency that rather turn into big expenses? Well, the future is finally here. Labelf has come up with a revolutionizing solution that provides you with easy-to-apply AI models to streamline the handling of customer inquiries and improve customer satisfaction.

Some studies show that 80% of the resources to develop an AI model are spent on data collection, cleaning and annotation. Then time is added for the model's infrastructure and life cycle. Labelf solves these problems and accelerates the AI project. You will get results in minutes!

Free up time for your most valuable resources

Use a virtual agent to classify and sort your incoming requests. Based on just 30 minutes of learning, the AI engine enables efficient and fast ticket routing with high precision. Your human agents can instead spend their time on solving the problems that remain after all the simpler questions have already been answered.
Say hi to automatic ticket routing!
Coding knowledge not required.

What benefits do you get with Labelf?

Shorten the response time and avoid second routing 

Research shows that only 17% of customers recommend a brand that provides a slow response, even if it's correct and effective.  Labelf's AI model will help you shorten your response time and in the long run increase the number of customers that recommend your brand.

Achieve greater accuracy with NLP

Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.

Reduce operating costs

By avoiding a second routing, your support team can spend their time solving the requests they are trained for, making the best use of the workforce.

Adapt to your unique needs

By sorting the customer requests by e.g. type of question, level of urgency or even stage in the customer journey, you can customize your own AI model based on your business needs.

Manage multiple languages with ease

Expand the business abroad? No problem! Simply train your AI model in one language, and it will route your customer support tickets in any language.

Make better decisions

Optimize your decision-making processes with smart data. Labelf can analyze your customers' requests in a large amount of data faster than any trained eye.

“Labelf AI Team is fantastic! They are REALLY REALLY helpful and patient in setting up the AI platform to match our needs. Huge shoutout to Ted and Per, the ever so knowledgeable and friendly duos that make everything seems like a breeze. Highly recommended for others who need AI assistance in categorizing tickets!”

WK Yong
Customer Support Manager, Tada

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Easy to use, easier to start

Step 1

Connect with your platform

Seamlessly integrate Labelf with your customer support systems.
Step 2

Create and train your model

Labelf AI model can learn from your existing labeled tickets, or you can start training while customizing the model to your needs.
Step 3

Activate your model

Start using the AI model and enjoy the intelligence and convenience!

Can’t wait to build your own AI model?

Deploy automated ticket routing and improve your customer support today.
Sign up for a free trial or contact us to learn more.

We are where you are

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Request integration

What is automated ticket routing?

The first step in handling customer support inquiries (tickets) is to assign these requests to relevant agents (routing). Instead of leaving it up to the customer or a human agent to make the allocation, a method based on smart classification using AI and automation is recommended instead.

By predetermining the criteria (labels), automated ticket routing helps you efficiently assign the requests to agents with the right expertise and knowledge. With an automated ticket routing, your company gets shorter response times, higher operational efficiency and likely better customer satisfaction.

Contact us

Get in touch and let us know how we can help.

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