Shorten the response time and avoid second routing
Research shows that only 17% of customers recommend a brand that provides a slow response, even if it's correct and effective. Labelf's AI model will help you shorten your response time and in the long run increase the number of customers that recommend your brand.
Achieve greater accuracy with NLP
Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.
Reduce operating costs
By avoiding a second routing, your support team can spend their time solving the requests they are trained for, making the best use of the workforce.
Adapt to your unique needs
By sorting the customer requests by e.g. type of question, level of urgency or even stage in the customer journey, you can customize your own AI model based on your business needs.
Manage multiple languages with ease
Expand the business abroad? No problem! Simply train your AI model in one language, and it will route your customer support tickets in any language.
Make better decisions
Optimize your decision-making processes with smart data. Labelf can analyze your customers' requests in a large amount of data faster than any trained eye.