Reduce ticket response time with AI

A huge driver of customer satisfaction (or frustration) is the time it takes for support tickets to be answered. Every unassigned, untouched and unresolved ticket in your support system creates unnecessary friction with current customers and potential new ones. Labelf AI allows you to work smarter and address your support queries faster.

Reduce ticket response time and adress tickets faster

By using customized AI models with Labelf, you can work faster and smarter in your customer support. AI will make sure that all tickets are automatically categorized according to the requesters intent. You can react faster and escalate tickets that need extra attention. Categorizing your tickets with AI also saves time as only the agents that are best suited to the task need to spend time reading through and answering them, this raises overall efficiency significantly. 
Say hi to quicker ticket response times 
Get results in 20 minutes

What benefits will you get with Labelf? And how?

Respond to tickets faster

Make sure that every incoming ticket is directly placed in the correct support view or queue. Get the correct agent to attend to it directly and prioritize urgent tickets with ease.

Decrease escalations and total ticket volume

Getting faster ticket responses and resolution reduces the risk that a customer will escalate the situation. This also avoids multiple tickets being sent about the same inquiry. 

Improve Customer Satisfaction

The effect of working with AI models in customer support is visible for the end customer by the improved speed and correctness in ticket responses. This is a huge driver of CSAT scores.

Automate your workflow

Certain tickets are well suited for automation. Labelf allows you to automatically identify these and trigger the appropriate automation. This allows you to handle simple queries around the clock and lower the amount of repetitive work for your support agents.

Handle multiple languages with ease

Expand the business abroad? No problem! Train your AI model in one language, and it will handle all your tickets regardless of language.

Spend time where it matters

Automatic analysis and categorisation of tickets with AI helps you to act more efficient and thereby improve important KPIs such as first response time (FRT), average resolution time (ART) and to decrease your backlog.

Trusted by

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“Labelf AI Team is fantastic! They are REALLY REALLY helpful and patient in setting up the AI platform to match our needs. Huge shoutout to Ted and Per, the ever so knowledgeable and friendly duos that make everything seems like a breeze. Highly recommended for others who need AI assistance in categorizing tickets!”

WK Yong
Customer Support Manager, Tada

Easy to use, easier to start

Step 1

Connect with your platform

Seamlessly integrate Labelf with your customer support systems.
Step 2

Create and train your model

Labelf AI model can learn from your existing labeled data, or you can start training while customizing the model to your needs.
Step 3

Activate your model

Start using the AI model and enjoy the intelligence and convenience!

Waited long enough to create your own AI model?

Implement automatic ticket categorization and shorten the response time while increasing customer satisfaction..
Sign up for a free trial or contact us to learn more.

We are where you are

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Request integration

What does AI automation mean for faster response time?

AI for customer support can be utilized in many ways to improve your customer support efficiency. With labelf you can implement your own custom made NLP models for ticket tagging and categorisation. Working with AI allows you to work many times faster and rescue your ticket response time as you gain instant knowledge of the work tasks at hand. 

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