Enhance Freshservice with AI

We provide you with a seamless experience of implementing your customized AI for customer inquiries. Our AI models will optimize your routing, workflow, prioritization, and business analysis to the next level in Freshservice. 
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The Labelf Elf with the Freshservice process
Automate
With your own custom text classification models from Labelf you can automatically assign ticket categories and tags to all incoming tickets.
Generate
Cut down on your response time drastically by utilizing Automatic Reply Suggestion powered by ChatGPT.
Analyze
Dig deeper and understand what drives satisfaction and wait time in your customer support.

How does AI improve Freshservice?

Deploy better automated ticket routing

With predetermined criteria, automated ticket routing helps you efficiently assign the tickets to the agents with corresponding expertise and knowledge. Your business enjoys a shorter response time, higher operations efficiency, and likely better customer satisfaction.

Latest technology

Labelf’s NLP (Natural Language Processing) AI model provides next level of accuracy with transformer-based analysis powered by the latest deep learning developments.

Increase customer retention

With the assistance of AI, customers’ behaviors become more visible and more predictable. Labelf helps you find frustrated customers in Freshservice, therefore allowing you to monitor real-time action and respond as quickly as possible.

Spot on sales leads

One more second your potential customers are kept in a queue is one more second they might leave. Teach your AI models to recognize how a sales lead looks in your business and they will help you seize your conversions.

100+ languages

Expanding business overseas? No worries! Train your model simply in one language,  and it works in 100+ languages.

Clean up your backlog

Have you been bothered by loads of unsolved tickets? AI models are capable of sorting the tickets by urgency, which is of course defined by you. Let the AI models relieve your overloaded backlog and prioritize your workflow.

Diagnose your business through ticket analysis

AI can be used when conducting your help desk ticket analysis. By analyzing your customer inquiries, you not only understand your customers better but also have sufficient data to diagnose your business and thus improve it.

The process

Step 1

Create and train your model

Labelf AI models can learn from your existing labeled tickets, or you can start training while customizing the model to your needs.

Step 2

Activate your model in Freshservice

Evaluate the performance of your model and deploy it to start tagging incoming tickets right away.

Can’t wait to build your own AI model?

Deploy automated ticket routing and improve your customer support today.
Sign up for a free trial or contact us to learn more.

“Labelf AI Team is fantastic! They are REALLY REALLY helpful and patient in setting up the AI platform to match our needs. Huge shoutout to Ted and Per, the ever so knowledgeable and friendly duos that make everything seems like a breeze. Highly recommended for others who need AI assistance in categorizing tickets!”

WK Yong
Customer Support Manager, Tada
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Use-cases from the blog

Deploy Automated Ticket Routing For Exceptional Customer Support
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Deploy Automated Ticket Routing For Exceptional Customer Support

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What is Freshdesk?

Freshdesk is a service-focused CRM company that provides help desk software designed to improve customer relationships. The features include help desk automation, customer support assistance, service level agreement, and more.
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