Find your

urgent tickets

in Zendesk

25x
Investing in new customers is between 5 and 25 times more expensive than retaining existing ones
93%
of customers are likely to make repeat purchases with companies who offer excellent customer service
95%
Increasing customer retention rates by just 5% can increase profits by between 25% and 95%
100+
languages

Automatically categorize your tickets

Labelf holding a sales ticket it has found

Make your workflow in Zendesk a breeze with automatic categorization of all you incoming tickets.

With labelf you can easy configure your own AI to categorize your tickets. This makes it easier to prioritize your work. You can also assign your tickets to the appropriate agent directly.

With labelf you will never need to manually categorize tickets again!

Increase customer retention

Having great customer retention is incredibly valuable and it is what keeps most companies profitable,

it's a great investment. We are empowering you with the superpowers of AI to keep those customers!

AI can help by finding frustrated customers in your support queue and route them quickly so you do not lose them. Keep track of which problems are making your customers frustrated and act efficiently.

This is just one way to help increase customer retention in Zendesk, the beauty of our platform is that you can teach Labelfs AI to find whatever you want.

Never let a hot sales lead wait again

Labelf holding a sales ticket it has found

Every second a potential customer is waiting in a support queue is a second where they might leave!

You can teach an AI to see exactly what a sales lead looks like for your business. For a retailer selling clothes it might be a question about shipping or clothing sizes. For a SaaS company it might be asking about usage for a larger team.

Labelf is completely customizable so you can streamline your business the way you want it.

The process

A word from our customers

"At Reforma we use Zendesk as our customer support solution. Although we channel some of our support tickets through a form on our website we still experienced that many support tickets would come in straight via email and therefore would not be categorized. This created a lot of extra work for us as we then needed to categorize the tickets manually.

Using Labelf we quickly trained a custom AI to learn exactly how our categorization works. First we downloaded their app from the Zendesk marketplace. Then with just a few clicks we could get the AI started and let it categorize our incoming tickets for us. Now we no longer have the problem with uncategorized tickets and we save several hours per week not having to sift through them."

Testimonial customer
Louise Hallén
E-Coordinator, Reforma
Furnitures from Reforma a customer giving testimonial

Zendesk partner

We are proud to be a Zendesk qualified partner and can provide you with a high quality AI experience in Zendesk. Our goal with our integration with Zendesk is to provide you with a seamless experience for implementing your own custom AI for ticket tagging. Having your tickets properly tagged automatically with AI enables you to route, prioritize and analyze at a new level in Zendesk.

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