Telecom: Find sales leads to optimize your queue
Not knowing what your tickets is about beforehand can be expensive and risky. Letting your leads wait in an ordinary support queue is a risk you might not want to take.
You can teach Labelf to find your special cases for sales leads.
If we could route and prioritize potential customers and upsell situations to our best performing individuals for sales instead of letting them wait in a support queue, we stand to gain a nice potential gain in revenue.
For telecom companies and broadband providers I have made some suggestions:
- Dataplan has run out or is not enough (offer plan upgrade)
- Phone plan is not enough (offer plan upgrade)
- Indicating dislikes for their current phone or wants a new phone (offer new phone)
- Internet is slow (Offer plan upgrade)
This depends of course on your business offerings and strategies. You might want something completely different - that's the beauty of Labelf, it's completely customizable by you.
Here is an example of what we will be building:
Let's begin teaching Labelf to find your sales leads. First we need data - since we can't use real data in a support video, we let our AI generate a dataset with telecom support questions. This is what we will use to teach Labelf.
We’ll start with creating a model. We will name it upsell/sales opportunities.
We upload the dataset and then we add the custom labels we talked about earlier
- Dataplan limits
- Plan limits
- New phone
- Slow internet
We are ready to start teaching. All we have to do is read through the text and show Labelf where it belongs. This makes custom AI training a breeze for anyone.
Labelf curates your training examples so your time spent training Labelf is highly optimized. We get batch recommendations that really improves the speed.
If we spend an afternoon doing this we will have something ready for production!
Now together with stats on who is the best to convert this type of request we can route this to the best person!
We could also implement a targeted ad campaign towards these users!
Labelf has integrations with Zendesk and other support systems which lets you find sales leads in Zendesk, Freshdesk and others.